Who we are and what we do?
Croatian Post today is a modern company with great potential that, through a combination of business resources, provides universal postal service to all citizens of the Republic of Croatia. It is also the largest provider of postal services in Croatia and the sole provider of universal service according to the provisions of the Postal Services Act, covering almost 90% of the market. Additionally, Croatian Post enhances and strengthens its market position through further development of logistics and parcel services with a customer-focused approach, increases the competitiveness of its business, and contributes to the economy of the Republic of Croatia. It is a leading logistics company in the market and a digitally innovative company that connects users, businesses, economies, and countries through its services and operations.
Croatian Post is classified among the leaders of digital transformation in the country and has directed its efforts towards making a tangible contribution to:
- Sustainable development
- Digital and green transition
- Main strategic goals of the National Development Strategy of the Republic of Croatia until 2030 and the Digital Croatia Strategy until 2032.
Corporate Strategy Pošta2025(30)
To achieve the set objectives, a new Corporate Strategy Pošta2025(30) has been adopted, upon which Croatian Post will base its medium-term and long-term development, focusing on strategic directions such as:
- Innovative business solutions
- Transformation and people
- Infrastructure and technology.
The achievement of the defined goals would not have been possible without the prerequisites that have been established so far in terms of infrastructure, modern technologies, and developed digital competencies of employees. Croatian Post is now oriented towards the future, and everything it does in the present is carried out in accordance with the highest corporate standards and sustainable green policies.
Mission and Vision
Croatian Post - at the service of citizens
An innovative company tailored to the needs of workers and customers.
Responsibility, cooperation, trust.
Postal history is full of great changes. Our advantages are experience, reliability, but also competent, experienced, and professional workers available to users every day.
1. The first national postal administration in Croatia was founded in 1848 in Zagreb under the name Supreme Croatian-Slavonian Postal Administration.
2. In 1919, the national postal administration changed its name to the Croatian Directorate of Posts, Telegraphs and Telephones.
3. From the Second World War until 1990, it was called PTT-promet RH.
4. In 1990, the Parliament of the Republic of Croatia founded the public company Croatian Post and Telecommunications (HPT) as the legal successor of the former 13 companies of PTT-promet of the Republic of Croatia.
5. Since 1999, with the separation of HPT into HT - Hrvatske telekomunikacije d.d. and HP - Hrvatska pošta d.d., Croatian Post operates as an independent joint-stock company.
6. Liberalization of the postal services market was introduced on January 1, 2011, and Croatian Post was designated as a universal service provider under the Postal Services Act. Based on this Act, Croatian Post has the right and obligation to provide this service for the next 15 years.
7. With the laying of the foundation stone for the New Sorting Center on May 16, 2017, the largest strategic and capital investment of Croatian Post in its history began. In the summer of 2019, the New Sorting Center of Croatian Post started operating. The New Sorting Center was officially opened on September 23, 2019.
8. In order to make services even more accessible to users, the installation of a network of 300 parcel lockers throughout the country was completed at the beginning of 2023.
In 1993, Croatian Post participated in the foundation of the trade association of European public postal operators - PostEurop - and is a full member of that association.
Universal Postal Union
Since 1992, the Republic of Croatia has been a member of the Universal Postal Union (UPU), which was founded in 1874. The UPU’s task is to coordinate the global postal policy and adopt rules and regulations governing international postal services.