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New Digital Investment Trends for Efficient Services

New Digital Investment Trends for Efficient Services

What Croatian Post and 11 national operators concluded at a meeting intended to boost e-commerce and parcel delivery

Croatian Post was represented at the meeting by its CEO Ivan Čulo. The postal operators aim to meet e-retailers’ and consumers’ demands for fast and efficient parcel delivery services, domestic and cross-border.

PostEurop and CEOs of 11 European national postal operators met on 19 October in Brussels with Andrus Ansip, Vice-President of the European Commission for the Digital Single Market as part of a regular dialogue between the European Commission and postal operators. The discussion covered trends and activities in the parcel delivery and e-commerce markets, and how the posts are introducing new products and services to meet consumers’ demands, as well as the proposed cross-border parcel delivery regulation. After the meeting, Jean-Paul Forceville, Chairman of PostEurop commented:
“PostEurop’s commitments to enhancing interoperability and facilitating cross-border flows of parcels to meet consumers’ demands work all year round. Efficient and more convenient parcel delivery fuels the growth of e-commerce across Europe. Our sector is subject to strict regulatory scrutiny, over-regulation must be avoided.”

European national postal operators showcased innovation and investments made to match the needs of small and large e-retailers, and consumers for fast and efficient parcel delivery, domestic and cross-border. Croatian Post was represented by its CEO Ivan Čulo and participants to the meeting included heads of national postal operators from Austria, Estonia, France, Iceland, Italy, Malta, The Netherlands, Portugal, Slovenia and Spain.
2017 edition of the EU Consumer Conditions Scoreboard

  • the number of consumers reporting issues with cross-border delivery has declined;
  • highly increased trust in e-commerce;
  • 60% of European consumers felt confident about purchasing online from e-retailers in EU countries; and
  • a rise in e-commerce of 20 percentage points since 2014.